Adding MFA to AutoTask

Note: This integration does not support the use of Push. You will need to use OTP.

Note: This integration was built and is managed by the Autotask team. Autotask support can be reached via http://www.autotask.com/solution/support-services

Configuring Autotask to support MFA

Step 1 – Configure the AuthAnvil Server Settings

  1. Log into Autotask.
  2. Click the Autotask button.
    auto1.PNG
  3. Select Admin > System Settings.
    auto2.PNG
  4. You will need to use your On-Demand tenant.
    Example https://acme.my.authanvil.com
    Note: In Autotask, unlike other AuthAnvil Agents, you do not have to append /AuthAnvilSAS/SAS.asmx to the end of the URL. 
  5. Enter your AuthAnvil Site ID into the AuthAnvil Site ID field.
    This is always 1.
  6. Click Save.
  7. Click OK on the dialog that pops up.

Step 2 - Assign members to use AuthAnvil for Two-Factor Authentication

  1. Log into Autotask.
  2. Click the Admin button.
  3. Open Employees/Resources.
  4. Browse to a resource that you would like to have use AuthAnvil authentication for Autotask login.
  5. Right-click on the resource, and choose Edit Resource.

  6. Click on the Security Tab
  7. Check the Require Two-Factor Authentication for this Resource checkbox.
  8. Select Option 1 – AuthAnvil.

    N
    ote: for User Name use your current 2FA username.
  9. Configure the resource’s AuthAnvil username (this user must exist in AuthAnvil before you can successfully authenticate) and Authentication Server URL and Site ID (This is always 1)
  10. Click Save.
  11. Repeat steps 4 – 10 for every member who needs to use AuthAnvil authentication.

Step 3 – Log into Autotask using an AuthAnvil-protected user

  1. Log into Autotask using the regular method. After you enter your username and password and click login, you will be presented with the following screen:

  2. Enter your MFA OTP in the field.
  3. Click Authenticate Me >>.
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